Our Support & FAQ area is designed to give patients and caregivers instant access to the most commonly requested forms and information. We hope that you find is useful and if you need to ask us a question of have a recommendation for information that is not currently available please let us know by calling 1-800-248-0101.
Patient & Caregiver Support
- Hy-Tape Medicare Reimbursement
- Directions for Use
- General Information PDF
- Material Safety Data Sheet (MSDS)
All links open in new browser window.
- Our Medicare Reimbursement FAQ
- United Ostomy Associations of America – Ostomy resources, advocacy, and support.
- U.S. Department of Veterans Affairs – VA has many medical resources available for Veterans and family members. Information about acquiring Hy-Tape products can be answered through your local V.A. facilities.
- YouTube Link: How To Keep Ostomy Dry In The Shower – A video demonstration for people.
Is Hy-Tape reimbursable from Medicare?
Yes, click here to visit our FAQ page which covers all questions that you may have regarding Medicare reimbursment.
Where can I purchase Hy-Tape?
Hy-Tape is available to purchase on our web site (click here), or you can call us (1-800-248-0101), or you can purchase Hy-Tape through all of the major medical distributors and suppliers.
Is Hy-Tape available through the V.A. hospitals and centers?
Yes, if you contact your local V.A. you can request Hy-Tape. Click here to locate your local VA.
May I request a sample?
Absolutely. We strongly believe in our products and have overwhelmingly positive feedback from medical professionals and end-users that we are happy to provide samples. Click here to request a sample and let us know how it works for you.
Do you recommend or require skin prep before application?
No, we recommend a clean, dry surface before applying. Skin prep can either breakdown the adhesive or make it not function properly.
Is Hy-Tape UPF/SPF rated?
Hy-Tape is UPF rated 50+. That means it will protect sensitive or postoperative skin from the sun. UPF measures the amount of UV radiation that penetrates a fabric and reaches the skin. SPF stands for Sun Protection Factor and is the rating you’re familiar with for sunscreens and other sun-protective products.
Will Hy-Tape cause a reaction to those with sensitive skin or allergies?
Hy-Tape is latex free and has zinc oxide in the adhesive which is soothing to the skin. Hy-Tape is non-reactive and removes without compromising skin integrity. Download our instructions for use.
How long will it take to get my order?
Orders made through Hy-Tape via Web site, email, or phone that are received by 2pm will generally ship the same day, but could ship the following day. If you are a distributor, please call us to discuss expedited turnaround time.
What sizes and other products do you offer?
Hy-Tape comes in rolls ranging from .25 inch to 4 inch widths (learn more). We also offer Hy-Tape in pre-cut strips (1.25″ x 6″ packs of 4) for expediting the taping process and convenient travel as well as our Hy-Tape Patches (4″ & 5″) for making wound dressing completely occlusive. Hy-Tape also offers single use tape rolls for addressing the issues related to infection control.